What information do we collect?
Planet Media Australia Pty Ltd collects the personal information needed to provide Planet Media Australia Pty Ltd Services and for our business operations. If you choose not to provide certain personal information to us, we may not be able to provide you with the services you require. The following are the main types of personal information collected by Planet Media Australia Pty Ltd and the main purposes for which they are collected.
Registration Information is the information you provide to Planet Media Australia Pty Ltd in the course of registering for or acquiring a Planet Media Australia Pty Ltd Service, for example, to create an account, become a subscriber, become an advertiser, post comments, receive a newsletter, or enter a competition. Registration Information may include, for example, name, delivery or postal address, email address, gender and birthday. It includes additional information which you provide to Planet Media Australia Pty Ltd in the course of that relationship. Where possible you may have the option of interacting with us anonymously (for example when browsing our digital products as a casual user) or using a pseudonym. We will usually make it clear whenever this is an option.
Public Information and Posts consist of comments or content that you post to the Planet Media Australia Pty Ltd Services and the information about you that accompanies those posts or content, which may include a name, user name, comments, likes, tweets, status, profile information and picture(s). Public Information and Posts are always public, which means they are available to everyone and may be displayed in search results on external search engines.
Activity Information – cookies and other technologies. When you access and interact with Planet Media Australia Pty Ltd Services, we may collect certain information about those visits. For example, in order to permit your connection to the Planet Media Australia Pty Ltd Services, our servers receive and record information about your computer, device, and browser, including potentially your IP address, browser type, and other software or hardware information. If you access the Planet Media Australia Pty Ltd Services from a mobile or other device, we may collect a unique device identifier assigned to that device, geolocation data, or other transactional information from that device.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Third parties that support the Planet Media Australia Pty Ltd Services by serving advertisements or providing services, such as allowing you to share content or tracking aggregate Planet Media Australia Pty Ltd Services usage statistics, may also use these technologies to collect similar information. Planet Media Australia Pty Ltd does not control these third-party technologies and their use is governed by the privacy policies of those third parties using such technologies.
Information from Other Sources. We may supplement the information we collect with information from other sources, such as commercially available sources and data providers, as well as information from our business partners or related and affiliated companies in Australia or internationally.
Planet Media Australia Pty Ltd also collects personal information about individuals who are, or are employed by, our suppliers (including service and content providers), contractors, dealers, related companies, agents and corporate customers. Generally, if appropriate, we will state why we are collecting personal information when we collect it and how we plan to use it, or these things will be obvious when we collect the information.
How do we use your information?
We use the information we collect from and about you to provide the Planet Media Australia Pty Ltd Services and features to you, including: to measure and improve those Planet Media Australia Pty Ltd Services and features; to improve your experience with both online and off-line Planet Media Australia Pty Ltd Services by delivering content Planet Media Australia Pty Ltd believes you are likely to find relevant and interesting, including advertising and marketing messages; to allow you to comment on content, and participate in games, competitions, or rewards programs; to provide you with customer support and to respond to inquiries. When you are not reasonably identifiable in relation to the information collected from or about you, we may use that information for any purpose or share it with third parties. We may also de-identify the information we collect about you so that we can use and disclose it without using or revealing any personal information about you.
We use the information we collect from and about you for these additional purposes:
To provide Planet Media Australia Pty Ltd Services to you. Planet Media Australia Pty Ltd will use your information to provide Planet Media Australia Pty Ltd Services to you, to fulfill administrative functions associated with these services (for example billing, credit and account management), to enter into contracts with you or third parties and for marketing and client relationship purposes. Where your information is contained within an advertisement which Planet Media Australia Pty Ltd publishes for you, Planet Media Australia Pty Ltd may also use your information for publication of that same advertisement in other media, in accordance with the terms and conditions applicable to the initial publication of the advertisement. We may also use your information to improve Planet Media Australia Pty Ltd Services including through research and data analysis by us and our service providers. Where your personal information is contained in a user generated post or in a communication to an editor or journalist, we may publish your name and suburb to identify you as the author of the comment/correspondence if we choose to publish comment/correspondence in any media. We may use and disclose your personal information in other ways expressly disclosed at the point of collection. If you are a competition winner we may disclose your information to relevant regulatory authorities and publish your details in accordance with the competition terms.
To allow service and content providers to assist us in providing and managing the Planet Media Australia Pty Ltd Services. Planet Media Australia Pty Ltd may make your information available to certain third party service and content providers, such as providers of data cloud services, website hosting service providers, debt collection services and direct marketing services, who help us manage or provide the Planet Media Australia Pty Ltd Services or provide Planet Media Australia Pty Ltd with related services. These third parties may be located in a range of different countries including the United Kingdom, United States of America and Singapore. Planet Media Australia Pty Ltd generally requires these service and content providers to comply with relevant privacy laws and not to use personal information which Planet Media Australia Pty Ltd provides for any purpose other than the specific service they are providing to you and/or Planet Media Australia Pty Ltd.
To deliver relevant advertisements and content. Planet Media Australia Pty Ltd and our advertisers may use the information we collect from and about you to deliver relevant ads and content to you when you use the Planet Media Australia Pty Ltd Services or another service. For more information about this, please see our Data Usage Policy. Please refer to Section 6 below for information about your choices in connection with the advertisements you see when using the Planet Media Australia Pty Ltd Services.
To contact you. Planet Media Australia Pty Ltd may periodically send promotional materials or notifications which it believes might be of interest to you. Promotional materials may include invitations to participate in various activities (such as customer surveys) or special offers.
To share with business partners. Where you have expressly consented to this, Planet Media Australia Pty Ltd may share your information with business partners to permit them to send you marketing communications consistent with your choices.
To complete a merger or sale of assets. If Planet Media Australia Pty Ltd sells all or part of its business or makes a sale or transfer of its assets or is otherwise involved in a merger or transfer of all or a material part of its business, Planet Media Australia Pty Ltd may transfer or disclose your information to the party or parties involved in the transaction as part of that transaction and as part of any due diligence processes which take place in contemplation of a potential transaction.
How do we protect your information?
Planet Media Australia Pty Ltd uses commercially reasonable administrative, technical, personnel and physical measures to safeguard information in its possession against loss, theft and unauthorized use, disclosure or modification. However, no one can guarantee the complete safety of your information.
How can you access your information?
If you would like to access, review, correct or update your personal information, you may contact us as outlined in section 7 of this policy. In your request, please include your email address, name, address, and telephone number and specify clearly what information you would like to access, review, correct or update. We will need to share your information with others who can assist in responding to your request. We will try to respond to your request as soon as reasonably practicable. If we deny access in any circumstances we will generally tell you why.
How can you opt out?
You can block or delete cookies through your browser settings but be aware that if you do this you may not be able to continue to receive some Planet Media Australia Pty Ltd Services. In addition, this may not be sufficient to block or opt-out of all activities which track the usage of a device or which deliver targeted content. If you wish to obtain more information about how your previous usage of the Internet may be used to determine the ads that you see when you use the Planet Media Australia Pty Ltd Services, go to http://youronlinechoices.com.au. To opt out of receiving this type of advertising click here.
If you want to stop receiving promotional materials, you can change your account settings or follow the unsubscribe instructions at the bottom of each email or text message. If you have installed a mobile app and you wish to stop receiving push notifications, you can change the settings either on your mobile device or through the app.
If you have linked any of your social media accounts to your account for any Planet Media Australia Pty Ltd Services, you can cancel that link by changing your account settings.
If you need any assistance with changing your account settings, please call Planet Media Australia Pty Ltd.
Other important information for you
Location of Data. Some of the Planet Media Australia Pty Ltd Services are hosted in and managed outside of Australia and in dealing with Planet Media Australia Pty Ltd, you consent to having any personal information accessible from or transmitted outside of Australia.
Remember that even after you cancel your account, copies of some information from your account may remain viewable in some circumstances where, for example, you have shared information with social media or other services. Because of the nature of caching technology, your account may not be instantly inaccessible to others. We may also retain backup information related to your account on our servers for some time after cancelation for fraud detection or to comply with applicable law or our internal security or other policies. We do not always completely remove or delete all of your information for a number of reasons including due to technical and systems constraints, contractual, financial or legal requirements.
Complaint. If you think we have breached the Privacy Act or other applicable privacy laws, you may complain to us by contacting us as outlined in section 8 below. When you contact us, please include your email address, name, address, and telephone number and clearly describe your complaint. We will need to share your information with others who can assist in responding to your complaint. We will respond to your complaint as soon as reasonably practicable and in any event within 5 business days, by making contact with you to inform you whether we have accepted your complaint, need further information or do not think we are in breach. We will also let you know the next steps in resolving your complaint. If you are not satisfied with our response to your complaint, or at any time, you may refer your complaint to the Office of the Australian Information Commissioner (www.oaic.gov.au).
How you can contact us
Planet Media Australia Pty Ltd
Suite 2017, City Plaza, 222 City Walk, Canberra ACT 2601.